信息rmation Technology Services
Mission Statement
信息rmation Technology Services’ (ITS) mission is to provide secure, 可靠的, and integrated technology solutions in an ever-changing technological landscape to support the University community in alignment with the University Mission and Strategic Goals, while delivering excellence in customer service.
In support of this mission, ITS will:
- Collaborate with the University community and outside entities to understand University technology and infrastructure needs and implement cost-effective, full-functioning solutions.
- Ensure that all members of the University community can access and utilize the technology necessary to fulfill their roles, both academic and administrative.
- Maintain open communication channels between ITS and the University community.
- Strive to deliver timely and effective responses to individual and organizational requirements by developing and maintaining customer-oriented and technically skilled staff.
- Implement security technologies and training as part of the University’s effort to protect both its community members and its information.
- Continually assess existing and emerging technologies and seek to implement appropriate hardware and software in order to enhance individual and organizational effectiveness and experience.
Helpdesk Services & 信息
的 信息rmation Technology Services Help Desk provides phone, 电子邮件, and in-person support for faculty, staff and students who have issues related to computing at the University of North Alabama. Continue reading here for more information about ITS Helpdesk Services.
Troubleshooting & Frequently Asked Questions
Continue reading here for answers to frequent questions and problems.
Latest IT News
Continue reading here for the latest IT News updates.
资源 & 更新
Issues with 电子邮件?
UNA's 电子邮件 filter, 的构建, is a replacement for Microsoft Outlook's built-in Clutter and Junk Folders. For instructions on disabling Clutter and Junk, check out our Email, Calendar, Storage How-to & 常见问题解答. 的 Email, Calendar, Storage section of our site also includes information about setting up Outlook/Office 365 on mobile devices, Office 365 f吃ures and more.
For more information about managing 的构建 and how it works, go to our 的构建 Email Filter page.
Get Microsoft Office for Free! – Continue reading here for instructions on how to get Microsoft Office 365.
Internet Access on Campus – Continue reading here for details about Internet Access on Campus.
Setup Email on Your 电话 – 继续在这里 for a video tutorial on how to setup 电子邮件 on your phone.
Follow Us on Social Media - @DeskUNA on Twitter | @UNAHelpdesk on Facebook
Cr吃ing a Conference Call – Continue reading here for instructions on how to cr吃e a phone conference.
PASSWORD ASSISTANCE:
首页 and Retirees who need to change their password can use any of the above methods -OR- can call or 电子邮件 the ITS Helpdesk:
- 256-765-4865
- helpdesk@susiesdesigns.net
ITS Helpdesk: On Campus and Remote Support
General Hours:
- Monday through Thursday: 7:30 AM to 6:00 PM
- 星期五: 7:30 AM to 4:30 PM
- 周六:关闭
- 周日: 只电子邮件
地点: Collier 图书馆, Suite 152
网络支持
- 员工: ITS服务台
电子邮件支持
电话支持
- Monday-Friday (during normal operational days)
- 8:00 AM to 4:30 PM
- (256) 765-4865